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SAN RAFAEL

615 Francisco Blvd E
San Rafael, CA 94901
(415) 455-5790

Store Hours:

YES WE ARE OPEN!!!
Mon-Sat:
 10am - 6pm
Sun: 11am - 3pm

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Important information about this location
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Store Status Message

Please Read…

As of now the best way to get Racks, Hitches, Parts and Service is to come INTO the shop to make a plan. We ARE open!

COVID-19 has impacted nearly every person and business around the world. Rack N Road is no exception. Customer demand for Racks & Trailer hitches has increased dramatically, and we're doing everything possible to assess, educate and install products on all our guests' vehicles quickly.

The supply chain is broken. Currently our manufacturers (Thule, Kuat, Yakima, CURT, etc.) pipeline is severely backlogged. Even when the product hits the road to us from our manufacturers there are massive shipping delays via the delivery providers.

We are doing our best to come up with a "plan b" based on availability and customer deadline.

This has resulted in… Being severely behind on email replies and returning voicemails. Our current response time can be up to 48-72 hours. Due to the supply line being broken every customer solution is taking 3-4 longer than normal.

But we will do everything we can to help!

On another note we as a business have a decreased staff due to COVID-19. This creates longer than usual phone, in store and email response times. We are hiring and training as fast as possible. To protect our employees and our customers, we are practicing social distancing and enhanced cleaning in our retail stores, which can further reduce our response times.

At Rack N Road, we pride ourselves on providing the best customer experience—always have, always will. Thank you for your patience and understanding, and as always, thanks for your business and loyalty!

This too shall pass, and we'll be all the stronger for it.

Ryan McCann

RYAN MCCANN

Ryan has been with Rack N Road since 1997. Starting at the Walnut Creek location, he has held several positions within Rack N Road and the parent company Bauer360 over the years. Most recently he held the position of VP of Marketing for Rack N Road and Park A Bike. As of January 2016, Ryan is the owner and GM of the San Rafael location. 
Throughout his Rack N Road career path, from new hire to management, one focus has remained constant; to put customers first and provide them with the best experience possible. 
His interests outside of work besides spending time with his daughter are golf, auto racing, kayaking & snowboarding. 

HOW WE ROLL

Subaru Custom Installations

EMPLOYMENT

The San Rafael store is currently hiring!  We're looking for a few hard working, outdoor and automotive loving individuals, for a variety of positions. We have open positions in Sales, Customer Service and Product Installations. 

If you or if you know someone who may be interested Please click here to download an application. You can drop off a resume and/or application off at the store, email it to Resumes@racknroad.com or send by fax to 1-866-532-9049. If submitting a resume, an application does not need to be submitted. Please don't hesitate to contact us with any questions.

MAy 18, 2015 Amy L. - Oakland, CA five stars

Awesome friendly and helpful staff. They did a great job of ordering the hitch I needed for my car, scheduling the appointment for installation, and installing the hitch. They honor their appointments and have a great sense of how long work will take. They said an hour, and meant it...

From Yelp read more

April 11, 2015 Steven B. - Novato, CA five stars

This is a very good shop. They stock a lot, so it will probably be one-stop-shopping for you. Or, if you're like me and you have a mish-mash of Yakima parts dating from 1988 to more recent acquisitions... they will keep it all going and fitting your vehicle...

From Yelp read more

September 4, 2014 Mark P. - Corte Madera, CA four stars

They carry primarily Thule and Yakima accessories besides all of the installations they do for hitches, racks, and carriers for vehicles. I needed a Saris locking pin. I was referred here by Mike's Bikes in San Rafael. They were able to order it for me and I got a 10% Yelp check-in discount. I also picked up an extender rod for my wife's bike which will come in handy. They informed me of a 20% sale on that item which wins them points. I'm glad I know about this store in case I ever have any needs from them in the future.

From Yelp read more

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